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'Document-free' policy benefits all walks of life in Zibo

zibo.gov.cn|Updated: December 31, 2021

The city of Zibo in East China's Shandong province in February has launched a number of measures in response to the complaints of residents about having to provide unnecessary proof when acquiring government services.

The new policy will aim tackle the cumbersome procedures and non-essential proof that many say shouldn't be required when people need services from government departments.

Zibo is managing the problem by canceling needless proof, bridging departments for information exchanges, adopting informing and promising approaches and organizing department personnel to verify information.

As of August, there had been 13,427 items exempted from submitting certification. And it is estimated that the annual number will be able to go over 5 million, which means faster access to government services for the public.

The reform to reduce documents sweeps all administrative agencies, public institutions, and public service industries such as water, electricity, banking, insurance, medical and health, and others.

"The materials list is clear that the company can prepare once, and some documents such as business licenses and construction permits don't need to submit now," said Zhang Meng, manager of the development department of Gemdale Group, a real-estate enterprise.  

This policy is expected to streamline more than one-third of the materials for the business people, increasing the efficiency by more than 40 percent.